Privacy Policy
Welcome to Estuary Fine. We are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy outlines how our online platform, "our site," collects, uses, discloses, and protects the information you provide when engaging with our exquisite culinary experiences, bespoke private dining, sommelier-curated wine pairings, event catering, chef's table reservations, and riverside dining services.
Information We Collect
We collect various types of information to provide and improve our services, including:
- Personal Identification Information: This includes your name, email address, phone number, and postal address (e.g., for event catering or bespoke private dining arrangements). This information is collected when you make reservations, inquire about our services, subscribe to our newsletter, or engage in other activities on our site.
- Reservation Details: Information related to your bookings, such as date, time, number of guests, specific dietary requirements, seating preferences, and special requests.
- Payment Information: For processing reservations or event bookings, we may collect payment details. All payment transactions are processed securely through trusted third-party payment gateways, and we do not store sensitive payment card information on our servers.
- Usage Data: We automatically collect information about how you access and use our site. This may include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand user behavior and improve your experience.
- Dietary and Preference Information: To tailor our culinary experiences, we may collect information about your dietary restrictions, allergies, or other culinary preferences you voluntarily provide.
How We Use Your Information
We use the collected information for various purposes, primarily to provide and enhance our high-end dining and hospitality services:
- To Provide and Manage Services: This includes processing your reservations, fulfilling your event catering requests, managing chef's table bookings, and ensuring your dining experience meets your expectations.
- To Communicate with You: We may use your contact information to confirm reservations, provide updates about your bookings, respond to your inquiries, and send important service-related announcements.
- For Personalization: To tailor our services and communications to your preferences, such as remembering your favorite table or wine pairings, and offering personalized recommendations.
- For Marketing and Promotions: With your consent, we may send you newsletters, special offers, and information about upcoming events and promotions that may be of interest to you. You can opt-out of these communications at any time.
- To Improve Our Site and Services: We analyze usage data to understand trends, track the effectiveness of our marketing campaigns, and improve the functionality and user experience of our site and the quality of our culinary offerings.
- For Security and Fraud Prevention: To protect our legitimate business interests, enforce our terms and conditions, and detect and prevent fraudulent or unauthorized activities.
Disclosure of Your Information
We do not sell, trade, or otherwise transfer your personal identification information to outside parties without your explicit consent, except in the following limited circumstances:
- Service Providers: We may share your information with trusted third-party service providers who assist us in operating our site, conducting our business, or providing services to you (e.g., payment processors, reservation systems, email marketing platforms). These parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
- Legal Requirements: We may disclose your information when required to do so by law, in response to a subpoena, court order, or governmental request, or when we believe in good faith that disclosure is necessary to protect our rights, prevent fraud, ensure the safety of others, or respond to a government request.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal data may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our site of any such change in ownership or control of your personal data.
Data Security
We implement a variety of security measures to maintain the safety of your personal information when you place a reservation or submit your personal information. These measures include using secure server technology, encrypting data during transmission, and restricting access to your personal data to authorized personnel only. Despite our efforts, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Data Protection Rights (GDPR and Other Laws)
Depending on your location, particularly if you are in the European Economic Area (EEA) or other regions with comprehensive data protection laws, you have certain rights regarding your personal data:
- The Right to Access: You have the right to request copies of your personal data.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
- The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
- The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us using the details provided below.
Third-Party Links
Our site may contain links to third-party websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Estuary Fine
1 Fullerton Road, One Fullerton, #02-05,
Singapore 049213,
Singapore.